Our Solutions

Your Full E-Commerce Partner in Brazil

We Run Your Entire Operation From Click to Delivery

Whether you are a global brand entering Brazil or a local company scaling online, Novatrade offers a full-stack e-commerce infrastructure: digital development, logistics, tax and invoicing , and customer care.

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Full E-Commerce

We are more than a logistics provider or importer. Novatrade is your end-to-end commerce partner in Brazil. We manage every step of your operation, whether you’re just entering or already established and scaling.

What We Offer:

Digital Infrastructure:

Webstore, marketplaces, ERP & payment gateway integration.

Supply Chain:

Import, warehouse, pick & pack, delivery, reverse logistic.

Tax & Invoicing:

Nota Fiscal issuing, tax filing, customs clearance.

Customer Experience:

Portuguese-speaking CS, returns & re-engagement.

We Work With Both International and Brazilian Brands

  • Expand into Brazil without a local entity.
  • We act as Importer of Record, Merchant of Record, and Local Operator.
  • Test, scale, and sell as a local — without the overhead.
  • Outsource your e-commerce back-office to focus on branding and growth.
  • We optimize your last-mile logistics, tech stack, and CX.
  • Scale into new channels or launch your own D2C or online B2B platform.
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Connected to Brazil’s E-commerce Ecosystem

We are already plugged into the tools and platforms you need to sell and scale. From marketplaces and web stores to logistics and customer support—we’ve built the integrations so you don’t have to.

  • Customer Experience
  • Delivery
  • Ecommerce
  • Gateaways
  • Marketing & CRM
  • Marketplace integration
    • “I admire their obsession with solving their customers’ problems in the best and most economical way possible. From the collaboration between Rappi and Novatrade, and my experience of working with them, I am confident to say that Novatrade is qualified to manage and execute any e- commerce, logistical, and/or tax projects.”
      Vinicius Pulhez
      Operations Coordinator at Rappi

    Client’s Success Stories

    Challenge: After exiting Brazil, Batiste—the leading dry shampoo UK brand—sought a low-risk way to relaunch in the market through digital channels.

    Solution: Novatrade enabled a soft reentry with a D2C e-commerce platform and marketplace activation. We’re now scaling to B2B online distribution via pure players (Amazon, Mercado Livre, etc..) and brick-and-click retailers (Pharmacies, Beauty Shops, etc.).

    Outcome: Batiste re-established its presence in Brazil with a flexible, fully managed online model—gaining visibility, sales momentum, and omnichannel reach.

    Challenge: Rappi, a leading delivery platform in Latin America, needed a scalable and efficient system to distribute essential supplies and equipment to its independent couriers across Brazil.

    Solution: Novatrade developed a dedicated e-commerce platform integrated into the Rappi app, managing inventory, nationwide fulfillment, and last-mile delivery— supporting up to 15,000 orders monthly.

    Outcome: Rappi streamlined its supply operations, improved courier satisfaction, and achieved scalable logistics performance—empowering its network with fast and reliable access to merchandise.

    Challenge: B+D, a premium eyewear brand, had to pivot from airport duty-free sales to a full D2C e-commerce model in Brazil after the pandemic disrupted their traditional channel.

    Solution: Novatrade structured B+D’s new model by managing importation, warehousing, and local fulfillment, and launching a localized online store. We also supported the reactivation of their duty-free operations as Importer and Distributor.

    Outcome: B+D scaled quickly with thousands of online orders monthly and successfully resumed airport sales—achieving a hybrid distribution model for post-pandemic growth.

    Challenge: Fender, the iconic U.S. guitar brand, needed to sell directly to Amazon Brazil through the 1P (first-party) vendor model—without setting up a local subsidiary.

    Solution: Novatrade acted as the Importer and Distributor of Record, managing importation, regulatory compliance, and reselling to Amazon. We also supported product onboarding, pricing strategy, and sales activation on the platform.

    Outcome: Fender launched efficiently on Amazon Brazil, ensuring compliance, full product availability, and optimized visibility—while keeping operations lean and focused on growth.

    Frequently Asked Questions

    Yes. Novatrade acts as your Importer and Merchant of Record, enabling you to sell legally on marketplaces and web stores without setting up a local entity.

    For regulated products like cosmetics, supplements, and medical devices, local registration (e.g. ANVISA, MAPA) is mandatory.
    Novatrade can handle the entire process on your behalf.

    Brazil applies complex taxation on sales (ICMS, IPI, PIS/COFINS). We manage all local invoicing, tax collection, and remittance—ensuring full compliance and transparency.

    You can connect your global Shopify or VTEX store to our Brazilian logistics and invoicing system, or we can help you launch a localized version optimized for Brazilian consumers.

    Depending on your product category, you can be operational in as little as 30–60 days—especially if your products don’t require regulatory licenses.

    Novatrade provides full Portuguese-language customer support, return processing, and post-sale logistics—so you offer a local-quality
    experience.

    Absolutely. We help you test the market first, and if you’re ready to internalize, we’ll support a seamless transition to your own Brazilian operation.

    Ready to Scale Your
    E-commerce in Brazil?

    Let Novatrade run your operation—from your first order to full-market penetration.

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